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Delivery Options and Returns

Choose Your Delivery Option

Postal charges in the UK (inc N Ireland)

 

STANDARD DELIVERY

Orders with the STANDARD DELIVERY (Recorded Mail) option selected will be delivered within the UK normally within a maximum of 3 working days of dispatch. Goods shipped within the EU will normally be delivered within a maximum of 10 working days and goods shipped to USA, non-EU Europe and the Rest of the World will normally be delivered within a maximum of 15 working days of dispatch, in accordance with Royal Mail service stipulations.

If no one is available to receive the underwear, swimwear or tank tops you have ordered at the specified address, the postman will leave a card detailing where the parcel can be collected or how to arrange a convenient redelivery. We cannot ask the postman to “leave the parcel with a neighbour / outside” or to “call when the parcel gets there”. Any parcel sent to a PO Box address will have to be sent unrecorded, as recorded parcels require a signature.

 

Returns & Refunds

You can return items up to 14 days after receiving it.

We want you to be totally confident about every order you place with awaresoho.com, whether it is underwear, swimwear or tank tops.

It doesn’t matter if you don’t like the size, shape or colour of your new underwear, swimwear or tank top when it arrives, as long as it’s not been used, and the packaging is undamaged, you can still return it.

You can try on your new underwear and clothing to see if it fits and feels sexy (but please keep your own undies on!). If you don’t like it? Just return it to us, again, we ask if you could return all labels and / or packaging.

 

Our returns policy and your rights

The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days.

 

What you need to do

Returns procedure:

1 : Contact Aware Soho by email for a Return Authorization

2 : Pack the item(s) SECURELY, preferably in the original packaging

3 : Put a note in the parcel (ESSENTIAL) with your details and describing the problem

4 : Post item(s) to the address we will give you.

5 : Use Royal Mail’s ‘Recorded delivery’ to make sure item arrives safely and quickly

Return to:

Aware Soho Ltd

Returns Department

34 Webb’s Road

London SW11 6SF

United Kingdom

Tel (+44) (0)20 7924 54 61

 

Please remember

Always contact Aware Soho FIRST

Always pack the item(s) securely and send by Royal Mail ‘Recorded Delivery’

Always include a note with your details, explaining the problem

We reserve the right to charge 15% re-stocking fee on all returns.

 

Cancellation:

If you wish to cancel or amend an order, please email your request immediately to hello@awaresoho.com, quoting your full name and address, and the order number which appears in your order confirmation. Please note that you should assume that the order may be dispatched immediately from the point that you have submitted it, and once an order has been dispatched it can neither be amended nor cancelled.

It is the customer’s responsibility to ensure that items requested are the correct size before a purchase is made.